Shipping policy
SUBSTITUTION POLICY
The photos shown represent the overall theme and style of the arrangements. The designers may make appropriate substitutions of flower or container types or colors due to availability and season that may not exactly match the photo image but will maintain the overall tone and feeling of the arrangement chosen. We hand select the best flowers available each and every day to assure the highest quality and style for each of our creations. Any substitutions made will reflect an equal or higher value as appeared.
RETURN POLICY
Contact us at info@liliesfloraldesign.com within 24 hours of purchase if you’re unsatisfied with your flowers. Include a photo so that we can fully grasp the issue and remedy it accordingly. We do not provide refunds, but we will be able to replace them with a fresh arrangement or plant. Upon redelivery we’ll take the arrangement that didn’t satisfy you off your hands so please do not send them to the trash.
DELIVERY POLICY
Our direct delivery zones include McKinney, Frisco, Allen, Prosper and Plano, Dallas and forth worth Texas
Any questions with your orders please call directly at 214. 836.5685 or email at info@liliesfloraldesign.com
STORE HOURS
Our shop is open from 9:00am – 5:00pm, Monday through Friday, on Saturdays from 9:00am – 12:00pm and Sundays we are closed. To ensure same day delivery please place all orders before 12:00pm. to arrange delivery for the weekend please place your order before 12:00pm on Saturday.
To help assure on-time delivery during the busy holiday season, place your order at least 2 day(s) prior to the following major holidays: Thanksgiving day, Christmas day, New Year's day, Valentine's day, easter, administrative professionals week, Mother's day, Memorial day, Father's day, Independence day and Labor day.
CARE
The average lifespan of a cut floral arrangement is between 3 to 7 days. cut flowers should be given fresh water daily. Keep flowers in a cool spot, away from direct sunlight, heating or cooling vents, directly under ceiling fans, or on top of televisions or radiators to help ensure the longest life span. Orchids should be given one cup of water per week and be placed in indirect sunlight to ensure longest lifespan. Bear in mind that all flowers, plants, and trees are living things. it is the responsibility of the recipient to follow any care instructions provided to ensure the longest life.
